Juliezzz wrote:i had to do a repair install. this is the only program that will not come back after uninstall and reinstall. as i said, it is not feasible for me to use someone elses computer. also still not able to PM or get into the private forums. i received an email that this was being forwarded to tech support and have not received any response. i like this program well enough to use it although it does have some issues. where is the tech support. telling me to use another computer is not helpful at all.
Hi Julie,
Actually, while I do appreciate Fish's help, he was mistaken in that saying using another computer is not helpful at all.
It is. Do you have another computer you can try it on? From the sounds of it, it sounds like something has been done to your existing computer. The way to figure out/diagnose the problem is one way, to test it on another computer. If you do have access to one, please try it on that computer. If not, then it sounds like you are going to need to do a system reinstall (which, if you have the backup CDs, and have backed up your existing files/documents/pictures/etc, usually only takes 1 hour to run). The reason is, is because it sounds like from what you have indicated some windows files have been damaged, and this is the most expedient way of fixing them. (It is not related to the software at all).
Please let me know whether you do have access to another system, and/or what kinds of anti virus software you've been running, what changes you made recently, etc, etc.
Thanks,
Johnathan